Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of Initrel’s voice-powered onboarding services, applications, websites, and related materials (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Accounts & Eligibility

• You must be at least the age of majority in your jurisdiction to use the Services.
• You must provide accurate account information and keep it up to date.
• You are responsible for safeguarding your credentials and for all activities under your account.

Customer Data & License

You retain ownership of Customer Data. You grant Initrel a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely as necessary to provide and support the Services, comply with law, and enforce agreements. For HIPAA-regulated use, a BAA will govern Protected Health Information (PHI). Our DPA governs processing of Personal Data subject to data protection laws.

Acceptable Use

• No unlawful, infringing, or abusive content or activities.
• No reverse engineering, circumventing security, or unauthorized access.
• No spam, interference with others’ use, or load testing without permission.

Service Availability & Support

We strive for high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features. If you have a paid plan with an SLA, the SLA will govern uptime and credits.

Fees & Payment

Fees are as stated at purchase or in your order form. Unless otherwise stated, fees are non-refundable. You authorize us to charge your payment method on a recurring basis. You are responsible for taxes.

Confidentiality

Each party will protect the other’s Confidential Information with reasonable care and use it only as necessary to perform under these Terms. Customer Data is treated as Confidential Information.

Intellectual Property

Initrel and its licensors own all rights, title, and interest in the Services and underlying technology. No rights are granted except as expressly set forth herein.

Privacy & Security

Our processing of Personal Data is described in our Privacy Policy and DPA. We implement industry-standard security measures as described on our Security page and BAA (where applicable).

Warranties & Disclaimers

THE SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, INITREL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INITREL’S TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO INITREL FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS OR REVENUE.

Indemnification

You will defend and indemnify Initrel against third-party claims arising from your content or use of the Services in violation of these Terms. Initrel will defend and indemnify you against third-party claims that the Services infringe intellectual property rights, subject to limitations and exclusions.

Term, Termination & Suspension

These Terms remain in effect while you use the Services. We may suspend or terminate access for violations or risk to the Services. Either party may terminate for material breach not cured within thirty (30) days. Upon termination, you must cease use, and we will delete Customer Data per the Privacy Policy, DPA, and BAA.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflicts of laws rules. Disputes will be resolved by arbitration in San Francisco, California, under the rules of the American Arbitration Association, on an individual basis (no class actions), unless prohibited by law.

Changes

We may update these Terms from time to time. Material changes will be notified as required by law. Continued use constitutes acceptance of the updated Terms.

Contact

Questions? hello@initrel.com.